Normally virtual agents analyzing the user queries with set of predefined answers, Articbot has the ability to check the user query in the predefined solution as well using its decision making skill.
When typing style of customers is moving to next level, we should understand their short responses this Built a good relationship with customers to business.
There should be situation you should avoid spamming and unnecessary questions on your platform Content firewall layer is responsible for handling the inappropriate content from the customer.
A fact that a support agent should answer depending upon the customer emotion it helps the business to adhere the customers to the brand. In each chat our algorithm tries to understand emotional variations of the customers to answer them.
The world is unique but it speak multiple language, to answer your global customers we support 100+ language. Make it sure your customer is not hesitating to reach your support desk.
Give a well-rounded overview of how to use Conversation analysis for a boost in customer satisfaction.
An important part of our information-gathering behavior has always been to find out what the customer thinks about the product and service.
Articbot has the potential to analyze the customer feel based on the situation.
Business data builder analyzes the whole chat historical data and extracting the data for business purpose. (Email collect).
Merged web annotations helps to make scalable knowledge base. It also has the power of search content in web also.
It helps our machine to analyze the customer input language and to answer accordingly.
When customer ask a query out of the knowledge base. From the moment bot tries for the optimal solution and when it will found, inform the solution to the particular customer.
Inbuilt and expandable short word cruncher. It handling the short word from the customers during the chat.
It is the efficiency scale up tool that used for making the efficient bot.
Taking out the pain point of 24*7 customer support.
Coupled with AI and machine learning make it a highly efficient virtual assistant.
Articbot analyzing most of the complex questions and matching with the accurate answers.
Support your global clients with 100+ languages.
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